Windows Mail App Not Working: Solutions to Fix the Glitches

The Windows Mail App may stop working due to various reasons. Troubleshooting steps can be followed to resolve the issue.

Windows Mail App not working may occur due to compatibility issues, outdated software, or incorrect account settings. Taking appropriate troubleshooting measures such as updating the app, ensuring correct account settings, and performing system checks can help resolve the issue. Restoring the app to its default settings or reinstalling it may also be considered.

By implementing these steps, users can overcome the Windows Mail App not working problem efficiently.

Common Causes Of Windows Mail App Issues

Having trouble with your Windows Mail app? Don’t worry, you’re not alone. The Windows Mail app can sometimes encounter issues that prevent you from sending or receiving emails. In this section, we’ll explore some common causes of these issues and how you can troubleshoot them.

Outdated App Version

If your Windows Mail app is not working as expected, one possible cause could be an outdated app version. Keeping your app up to date ensures that you have the latest bug fixes and improvements, which can help resolve any issues you’re experiencing.

To check for updates for your Windows Mail app, follow these steps:

Open the Microsoft Store.
Click on the three dots in the upper-right corner of the window.
Select “Downloads and updates.”
Click on “Get updates” to check for any available updates for your Windows Mail app.

Incorrect Account Settings

Another common cause of Windows Mail app issues is incorrect account settings. If your account settings are not properly configured, the app may not be able to connect to your email server or retrieve your emails.

To review and update your account settings, follow these steps:

Open the Windows Mail app.
Click on the gear icon in the lower-left corner of the window to open the Settings menu.
Select “Manage accounts.”
Select your email account from the list.
Review the settings for your email account and make any necessary changes.

Corrupted App Files

In some cases, corrupted app files can cause issues with the Windows Mail app. These corrupted files may prevent the app from functioning properly, leading to errors or crashes.

To repair the app’s files, you can use the built-in Windows troubleshooter:

Open the Settings app.
Select “Update & Security.”
Click on “Troubleshoot” in the left sidebar.
Scroll down and select “Windows Store Apps” from the list.
Click on “Run the troubleshooter” and follow the instructions to complete the troubleshooting process.

Solutions to Fix Windows Mail App Issues

Encountering issues with the Windows Mail app? Explore effective solutions to fix the app not working problem and regain seamless email functionality on your Windows device.

Update the Mail App

If you are encountering issues with the Windows Mail app, updating it can often resolve the problem. Regular updates ensure that you have the latest features and bug fixes, enhancing the app’s performance and stability. Here’s how you can update the Windows Mail app:

Open the Microsoft Store app on your computer.
Click on the three-dot menu icon in the top right corner of the window.
Select Downloads and updates from the drop-down menu.
Click on the Get updates button to check for available updates.
If an update is available for the Mail app, click on the Update button next to it.
Wait for the update to download and install, and then restart your computer if prompted.

Reconfigure Account Settings

Incorrect or outdated account settings can also cause the Windows Mail app to malfunction. To resolve this issue, you can try reconfiguring your account settings. Follow these steps to reconfigure your account in the Mail app:

Open the Mail app and click on the Settings icon (gear symbol) in the bottom left corner of the window.
Click on Manage accounts from the settings menu.
Select the email account that is experiencing issues.
Click on Change mailbox sync settings and review the settings.
Make any necessary changes to the incoming and outgoing server settings, username, password, and other account details.
Click on the Save button to apply the changes.

Reset the Mail App

If the Windows Mail app continues to misbehave, resetting the app can often fix the problem. Resetting the app will restore it to its default settings, removing any customization or configurations that may be causing the issue. Here’s how to reset the Mail app:

Open the Settings app on your computer.
Go to Apps > Apps & features.
Scroll down and locate the Mail and Calendar app.
Click on the app and select Advanced options.
Scroll down and click on the Reset button.
Confirm the reset by clicking on the Reset button in the pop-up window.
Wait for the reset process to complete, and then restart your computer if prompted.

Repair Corrupted App Files

Corrupted files within the Mail app can lead to various issues. Repairing these files can help resolve problems and restore the app’s functionality. Follow the steps below to repair corrupted app files in the Mail app:

Press the Windows key + X to open the Power User menu.
Click on Windows PowerShell (Admin) to launch the PowerShell with administrative privileges.
Type the following command and press Enter: Get-AppxPackage windowscommunicationsapps | Remove-AppxPackage
This command will remove the Mail app from your computer.
Next, open the Microsoft Store app and search for the Mail app.
Click on the Install button to reinstall the Mail app.
Once the reinstallation is complete, restart your computer and check if the issue is resolved.

Scan for Malware and Viruses

Malware or viruses on your computer can interfere with the proper functioning of the Mail app. Running a scan with reliable antivirus software can help identify and remove any malicious programs that may be causing the issue. Follow these steps to scan your computer for malware and viruses:

Open your preferred antivirus software or Windows Security.
Select the option to run a Full Scan on your system.
Wait for the scan to complete and follow any prompts to remove or quarantine any detected threats.
Once the scan is finished, restart your computer.
Launch the Mail app again and check if the problem persists.

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Additional Troubleshooting Steps

If you find yourself facing issues with the Windows Mail app not working, don’t worry! We’ve got some additional troubleshooting steps that can help you get back on track and start using your email app seamlessly. In this section, we’ll cover a few crucial troubleshooting techniques that you can try to resolve the problem.

Check Internet Connection

Before you jump into any troubleshooting steps, it’s always a good idea to make sure that your internet connection is stable and functioning properly. A faulty or unstable internet connection can often cause issues with the Windows Mail app. To check your internet connection, follow these simple steps:

Ensure that your Wi-Fi or Ethernet connection is active and connected to the internet.
If you’re using Wi-Fi, try restarting your router and reconnecting to your network.
If you’re using Ethernet, ensure that the cable is securely connected to your computer and router.

Disable Antivirus Temporarily

Antivirus software is designed to keep your computer secure, but sometimes it can interfere with the normal functioning of applications like Windows Mail. To check if your antivirus software is causing the issue, temporarily disable it and see if the problem persists. Here’s how you can do it:

Navigate to the settings or preferences section of your antivirus software.
Look for the option to disable or turn off real-time protection.
Disable the real-time protection temporarily.
Try running the Windows Mail app again and see if it’s working correctly.
Remember to enable the real-time protection of your antivirus software once you’ve completed the troubleshooting process.

Clear App Cache

Over time, the cache of the Windows Mail app can accumulate unnecessary data, which can lead to performance issues and cause the app to stop working. Clearing the app cache can often resolve such issues. To clear the app cache, follow these steps:

Press the Windows key + R to open the Run dialog box.
Type “%LOCALAPPDATA%\Comms” without the quotes and press Enter.
Locate and delete all the files and folders within the Comms folder.
Restart your computer and open the Windows Mail app again.

Perform a System File Check

A corrupt or missing system file can cause various issues on your computer, including problems with the Windows Mail app. Performing a system file check can help identify and resolve any file-related issues. Here’s how to run a system file check:

Press the Windows key + X and select “Command Prompt (Admin)” or “Windows PowerShell (Admin)”.
In the command prompt window, type “sfc /scannow” without the quotes and press Enter.
Wait for the scan to complete, and if any issues are found, the system file checker will attempt to repair them automatically.
Once the scan is complete, restart your computer and check if the Windows Mail app is functioning correctly.

Perform a Clean Boot

In some cases, conflicting programs or services running in the background can interfere with the Windows Mail app. Performing a clean boot can help identify and disable any conflicting elements, allowing the Mail app to work smoothly. To perform a clean boot, follow these steps:

Press the Windows key + R to open the Run dialog box.
Type “msconfig” without the quotes and press Enter.
In the System Configuration window, go to the “Services” tab.
Check the box that says “Hide all Microsoft services“.
Click on the “Disable all” button.
Go to the “Startup” tab and click on “Open Task Manager”.
In the Task Manager window, disable any startup programs that are not essential.
Close the Task Manager and go back to the System Configuration window.
Click on “OK” and restart your computer.
Once your computer restarts, open the Windows Mail app and check if it’s working properly.

By following these additional troubleshooting steps, you can effectively address issues with the Windows Mail app not working. Remember to test the app after each step to determine if the problem has been resolved. If the problem persists, you may need to seek further assistance from Microsoft support or a technical expert.

Final Words

Resolving issues with the Windows Mail app can be a frustrating task, but with the right steps, you can get it working smoothly again. By checking for updates, ensuring correct settings, clearing cache, and troubleshooting compatibility problems, you can overcome most common problems.

Don’t hesitate to seek help from Microsoft support or online forums if needed. With patience and persistence, you’ll soon be back to enjoying a seamless email experience on your Windows device.